Shipping & Returns

Shipping Policy

We ship worldwide from Melbourne, Victoria, Australia.

Processing Time

Orders are typically processed within 1–2 business days.

We do not process orders on weekends or Australian public holidays.

During peak periods, sales events, or pre-orders, processing may take up to 10 business days or longer if its a pre-order, depnding on when stock may arrive.

If your order is urgent, please email us and wait for confirmation before placing your order. For the fastest delivery, select Priorty Processing and Express Post at checkout.

Shipping Options & Rates

(All prices in AUD)

Standard Shipping

Australia & New Zealand: 4–7 business days + processing — $10
WA / NT: 4–10 business days + processing — $10
International: 6–18 business days + processing — $15

Express Shipping

Australia & New Zealand: 1–3 business days + processing — $15
International: 4–8 business days + processing — $35

Delivery timeframes are estimates only and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on weight, size, shipping method, destination.

Free Shipping is availble for Australian orders over $150 AUD (after discounts).
Free Shipping applies to standard shipping only within Australia
International orders are subject to shipping fees
Shipping methods may not be changeable once an order is placed, depending on processing status

Pre-Orders

Pre-ordered items will be shipped together with other items in your order once stock arrives.

If you require separate shipments, please email us and we will arrange this and invoice you for any additional shipping fees.

Shipping Confirmation & Tracking

Once your order ships, you’ll receive a confirmation email with tracking details.

Tracking information may take up to 48 hours to update.

If tracking shows "pending" or "awaiting pickup", this may mean:

Your parcel is with the courier but has not yet been scanned yet
It is awaiting pickup from our warehouse
Your order is a pre-order with a booking slot allocated

Once stock arrives or the parcel is scanned, tracking will update automatically.

Authority to Leave (ATL)

Orders are shipped with Authority to Leave enabled by default.

To opt out, add “NO ATL” in the order notes at checkout.

Important Notes

Estimated delivery times may vary due to carrier delays, peak periods, or external factors
If delivery is urgent, please contact us before ordering and wait for confirmation
Orders cancelled more than 1 hour after placement may incur return shipping fees
If your order has not arrived, please check your tracking details and contact the carrier directly
Once an order has been dispatched, Bubbasafe's ability to intervene is limited
Please ensure your delivery address is correct at checkout
If an incorrect address is provided and the parcel is lost or unrecoverable, replacement or refund may not be available

Return & Exchange Policy

Bubbasafe gift cards are strictly non-refundable.

Faulty Products & Warranty Returns (Australia)

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

If your Bubbasafe product is faulty, defective, or not of acceptable quality:

You may be entitled to a repair, replacement, or refund
For approved warranty claims within Australia, Bubbasafe will cover return shipping costs
A prepaid return label will be provided where applicable

If, after assessment, no fault is found or the issue falls outside warranty coverage, the product may be returned to you at your expense.

Returns for Bubbasafe products may not be accepted in the following situations unless required under Australian Consumer Law:

The product is damaged due to inadequate packaging during return transit
The product is returned without all original accessories, components, or attachments
Proof of purchase is not provide
The product is not in new or like-new condition and the damage is not due to a manufacturing fault
The issue is due to misuse, accidental damage,

or is otherwise not covered under the Limited Warranty

International Shipping, Returns & Duties

International customers are responsible for custom duties, taxes, and import fees
Customs duties, taxes, and import fees are not included in product or shipping prices
These charges are the responsibility of the customer and are non-refundable
Bubbasafe is not responsible for delays or charges imposed by custom authorities
International customers are responsible for return shipping costs